PictureWindow Software - Products

TeleCall Message Center Attendant Console for Nortel and Avaya Legacy PBXs                     Request Information / Demonstration

PC Console designed for the Executive Suites, Office Business Centers, Virtual Office Centers and Answering Service markets, this application will put all pertinent information for the client at your receptionists finger tips.

TeleConnect Attendant Console for Nortel and Avaya Legacy PBXs                                           Request Information / Demonstration

PC Console designed for General Business, this application can connect to any ODBC compliant data structure allowing the end user to utilize their own existing data instead of implementing a new data structure.

TeleConnect SIP Attendant Console for Cisco and other VOIP PBXs                                           Request Information / Demonstration

SIP (Session Initiation Protocol) PC Attendant Console designed for Cisco, this application can connect to any ODBC compliant data structure allowing the end user to utilize their own existing data instead of implementing a new data structure. Provides one click access to most call handling functions such as answer, hold, transfer, etc.

ACD Real Time Displays Module                             Request Information / Demonstration

Allows ACD supervisors to monitor their agents and queues and receive real time statistics reflecting agents status (Logged In/Logged Out, Not Ready, Waiting for an ACD Call, On an ACD Call, On a Personal Call). Supervisors can also monitor the status of up to 5 ACD queues and are able to pick up to 13 queue stat fields including Calls Waiting, Longest Wait Time, Average Speed of Answer, Number of Agents Logged In, Number of Agents on ACD Calls etc. Drag and Drop functionality allows the supervisor to move agents between queues when the need arises. An agent banner application is also included which provides agents with a small 'ticker' window that provides several queue stats such as Calls Waiting, Longest wait Time and Number of Agents Logged In.

ACD Reporter Module                                         Request Information / Demonstration

The Reporter module allows supervisors to view and print historical queue and agent reports over any range of time needed (hourly, daily, monthly, yearly). Reports can be printed or exported into several popular formats including MS Excel, Adobe Acrobat PDF or MS Word. The system allows control so that each supervisor is only allowed to view queues and agents that have been assigned to them via their login credentials.

Call Detailed Recording                       Request Information / Demonstration

Collects all call traffic from your PBX and stores it in to either an MS Access or MSSQL database. Track call time, cost, operator time, call count by individaul or department, charge codes and authcodes, calls to area codes, internal calls, calls to voice mail, time to answer.
End user has the ability to create their own custom reports using Crystal Reports XI and import them into either
the fat client or web client. Custom reports are available through PictureWindow Software.

Emergency E-911                                  Request Information / Demonstration

When someone dials 911 do you know where the call came from? Can you handle 911 calls? E-911 is a server, client application that will send detailed information to the inhouse E-911 monitor. SMS paging, Email and local notification can alert first responders when a 911 call is made. Optional web interface will allow the end user to update their profile.

Authcode Manager                                Request Information / Demonstration

Authcode Manager is the easy way to administer authcodes. Schedules can be defined to update the new codes and remove unused codes while you continue with your busy day.

DND Scheduler                                     Request Information / Demonstration

Used mainly in the campus and healthcare environments, DND Scheduler allows the restriction of inbound and outbound calls based on time of day and restriction class. Multiple classes can be defined with their own time of day restrictions.

PBX Traffic                                           Request Information / Demonstration

Collection of the LD 2 traffic reports can be used to track console productivity. When combined with either PC Console application detailed reports on calls to receptionist, receptionist time spent on calls and calls abandoned can be reviewed.

PictureWindow Software Home (www.pwin.com)